Refund policy

Returns & Refunds Policy

Last updated: 15/02/2026

At Pressus, we stand behind the quality. If you are not satisfied with your purchase, we offer a transparent returns process designed to get you back into the field as quickly as possible.   

 

1. Return Window & Eligibility

You have 30 days from the date of delivery to request a return. To be eligible for a full refund:   

  • The item must be in its original, like-new condition.   
  • All accessories and original packaging should be included.   

  • The item must not be damaged due to misuse, neglect, or unauthorized alterations.   

 

60-Day Satisfaction Guarantee: On select products, we extend our satisfaction promise to 60 days. If you have used the product as intended and are not satisfied, please contact us at support@pressusstore.com and we will work to make it right.   

 

2. How to Start a Return

To initiate a return or exchange, please follow these steps:   

  • Email Us: Contact support@pressusstore.com with your order number and the name used for the purchase.   

  • Approval: We will respond within 1–2 business days with a return authorization and the appropriate return address.   

  • Ship the Item: We recommend using a trackable shipping service, as we are responsible for the goods only once they are received at our facility.   

 

3. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer for "change of mind" returns or standard exchanges.   

  • Our Responsibility: If the item is defective, damaged in transit, or incorrect, Pressus will cover the return shipping costs or provide a pre-paid label.   

 

4. Damaged or Defective Items

If your product arrives damaged or defective, please notify us within 72 hours of delivery.   

  • Please include photos of the damaged item and the external packaging.   
  • Once verified, we will dispatch a replacement at no additional cost to you. 

Note: Minor cosmetic dents to the outer shipping box that do not affect the product do not qualify as "damaged".   

 

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.   

  • Approved refunds are processed back to your original payment method within 5 business days.   
  • Please note that banks/credit card providers may take additional time to post the credit to your account.   

 

6. Exchanges

We offer exchanges within 30 days of delivery, subject to stock availability.   

  • The same eligibility criteria for returns apply to exchanges.   
  • Replacement items are shipped within 3–5 business days after we receive and inspect your returned item.   

 

7. Order Cancellations & Address Errors

  • Cancellations: You may request a cancellation or change within 24 hours of purchase. After this window, the order may have already been processed for dispatch.   

  • Address Errors: It is the customer's responsibility to provide an accurate shipping address. If an error is not reported within 24 hours of ordering, we may be unable to retrieve, refund, or resend the package.  

8. Contact Us

PRESSUS LIMITED Email: support@pressusstore.com    

Phone: +44 7735 635726    

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom